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Connected but not replying
This is the classic false-green channel state: transport looks healthy, but the answer does not show up where you expect. The fix is usually policy, visibility, or routing — not a full rebuild.
Diagnosis ruleSeparate transport health from reply visibility. “Connected” is not the same as “allowed and visible here.”
Most common causes
Why a healthy channel can still look silent
Pairing or approval missingThe sender or DM path was never actually allowed.
Mention gatingThe shared-space reply policy still requires explicit mention.
Allowlist mismatchThe room, group, guild, or sender is outside the current allowed scope.
Recovery path
What to test in order
- Prove transport health. Confirm the bot/session is actually connected.
- Test a DM path. If DM works, the transport layer is probably not the main problem.
- Test an explicit shared-space mention. This often separates mention gating from deeper failure.
- Check the policy layer. Verify pairing, allowlists, and location permissions before rotating secrets.
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